Cancellation & Return Policies

Order Cancellations

Special Orders may be canceled within seventy-two (72) hours of order placement.

Collector's Shop items are non-cancellable and ship in 1-2 business days.

After 72 hours:

  • Orders are non-cancellable
  • Orders cannot be changed
  • Refunds are not available

Returns & Refunds

  • All sales are final.
  • Merchandise is not returnable.
  • Refunds are not available for non-warranty-related reasons.

Inspection at Delivery or Pickup

For delivered items, please inspect your furniture upon arrival. If an item arrives damaged or is damaged prior to you taking possession, notify the delivery team immediately and ensure the damage is documented on the delivery paperwork.

Pickups at Stickley-owned showrooms are limited to products weighing 20 pounds or less and are required to happen within 14 days of notification that the product is ready.

If you choose to pick up your purchase from a Stickley-owned showroom, please inspect it carefully before taking possession. Any concerns with the condition of the merchandise must be noted on the sales order at the time of pickup.

Warranty Repair & Service

All products sold through Stickley.com are covered only by Stickley’s standard manufacturer warranty, subject to its terms, conditions, and exclusions.

Stickley provides warranty service exclusively and does not offer non-warranty repairs, maintenance, adjustments, or customer-paid service of any kind.

When a warranty-eligible issue is confirmed, Stickley reserves the right, at its sole discretion, to:

  • Arrange for repair of the product, or
  • Replace the product, if appropriate.

Repairs authorized under warranty will be completed by an Authorized Dealer or a qualified furniture repair technician, using Stickley-approved methods and materials.

Refunds are not a warranty remedy.

For complete coverage details, limitations, and exclusions, please refer to Stickley’s manufacturer warranty.

Exceptions

Any approved exception to the no-return policy:

  • Must be expressly authorized by Stickley
  • Will be subject to a 25% restocking fee
  • Customer will be responsible for original delivery as well as return freight costs