L. & J.G. Stickley, Inc. (“Stickley”) is the Seller of Record for all purchases made on Stickley.com.
Stickley manages pricing, order processing, payment collection, and applicable tax calculation and remittance.
Payment & Ordering
- Full payment (100%) is required at checkout.
- Stickley.com purchases do not use deposits or balance-due-later payment arrangements.
- Prices, promotions, and delivery offers are determined solely by Stickley and may change at any time.
Order Cancellations
Special Orders may be canceled within seventy-two (72) hours of order placement.
Collector's Shop items are non-cancellable and ship in 1-2 business days.
After 72 hours:
- Orders are non-cancellable
- Orders cannot be changed
- Refunds are not available
Returns & Refunds
- All sales are final.
- Merchandise is not returnable.
- Refunds are not available for non-warranty-related reasons.
Delivery & Fulfillment
Delivery fulfillment is determined by Stickley based on product type, size, and delivery location, and may include:
- Authorized dealer or delivery service provider (White Glove delivery), or
- UPS for select small-parcel items
Delivery dates are estimates only and are not guaranteed.
Small-Parcel Shipping (UPS – Select Items Only)
Certain smaller items may be shipped via UPS or a comparable small-parcel carrier.
Small-parcel deliveries are:
- Carrier-delivered only
- Delivered to the customer’s front door, porch, or designated drop-off location
Customers are responsible for:
- Bringing items inside the home
- Assembly, installation, or placement after delivery
Any visible damage to small-parcel shipments must be:
- Reported directly to UPS at the time of delivery or immediately upon receipt
- Reported to Stickley within the carrier’s required claim window, if applicable
Stickley is not responsible for access issues, delays, or handling once the carrier completes delivery.
White Glove Delivery – Exclusions & Customer Responsibilities
White Glove delivery is limited in scope. The following services and conditions are not included and remain the customer’s responsibility:
- Disassembly, removal, or disposal of existing furniture (unless expressly stated otherwise at checkout)
- Moving or rearranging customer-owned furniture or personal items
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Installation or mounting of:
- Wall-mounted furniture
- Mirrors
- Artwork
- Shelving
- Televisions or electronics
- Electrical, plumbing, structural, or construction-related work
- Furniture modification beyond factory specifications
- Removal of doors, windows, railings, or fixtures to gain access
- Specialty deliveries requiring cranes, hoisting, or non-standard equipment
- Delivery through unsafe, obstructed, or inadequately prepared access points
If delivery cannot be completed due to access limitations, unsafe conditions, insufficient preparation, or excluded services, Stickley, the Authorized Dealer, and the delivery service provider are not responsible for resulting delays, additional charges, or failed delivery attempts.
Customer Responsibility for Fit & Delivery Preparation
Customers are solely responsible for ensuring that all items purchased will fit within their home prior to placing an order, including:
- Doorways, hallways, stairways, elevators, and ceiling heights
- Turns, alcoves, corners, and access points
Customers are also responsible for preparing the home for delivery, including:
- Clearing access paths
- Securing pets
- Removing fragile or personal items
- Providing safe and unobstructed entry for delivery personnel
Stickley, Authorized Dealers, UPS, and delivery service providers are not responsible for delivery failures, delays, or damages caused by improper measurements, inadequate access, or lack of preparation.
Delivery Readiness, Storage & Failed Delivery
Customers must be ready and available to accept delivery as soon as the product is ready for scheduling.
Warehousing or storage is not available at the factory, dealer, carrier, or delivery-provider level.
If a customer is unable or unwilling to accept delivery when the product is ready:
- Any fees incurred due to delayed delivery, failed delivery attempts, re-routing, or carrier charges are the customer’s responsibility
- All such fees must be paid immediately
If required fees are not paid:
- Delivery will not be rescheduled
- The order may be cancelled by Stickley at its sole discretion
Orders cancelled under these circumstances remain subject to Stickley’s final sale and no-refund policy.
Inspection at Delivery
Customers must inspect merchandise at the time of possession transfer.
For White Glove deliveries:
- Inspect furniture immediately upon arrival.
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Any visible damage must be:
- Reported to the delivery team immediately
- Clearly documented on delivery paperwork
Failure to document damage at delivery may limit or void available remedies.
Delivery Damage Responsibility & Claims
Damage occurring during White Glove home delivery, handling, or installation is the sole responsibility of the Authorized Dealer or delivery service provider performing the delivery.
Damage occurring during UPS small-parcel delivery is subject to UPS carrier claim procedures.
Stickley is not responsible for delivery-related damages.
All delivery damage claims must and will be filed directly with the delivering party (Authorized Dealer, delivery service provider, or UPS), not with Stickley.
Stickley will not accept, manage, or adjudicate delivery damage claims on behalf of delivery providers or carriers.
Warranty Repair & Service
All products sold through Stickley.com are covered only by Stickley’s standard manufacturer warranty, subject to its terms, conditions, and exclusions.
Stickley provides warranty service exclusively and does not offer non-warranty repairs, maintenance, adjustments, or customer-paid service of any kind.
When a warranty-eligible issue is confirmed, Stickley reserves the right, at its sole discretion, to:
- Arrange for repair of the product, or
- Replace the product, if appropriate.
Repairs authorized under warranty will be completed by an Authorized Dealer or a qualified furniture repair technician, using Stickley-approved methods and materials.
Refunds are not a warranty remedy.
For complete coverage details, limitations, and exclusions, please refer to Stickley’s manufacturer warranty.
Exceptions
Any approved exception to the no-return policy:
- Must be expressly authorized by Stickley
- Will be subject to a 25% restocking fee
- Customer will be responsible for original delivery as well as return freight costs
Showroom Interaction
Purchases made on Stickley.com remain online transactions governed solely by these Terms.
Showroom staff cannot modify online pricing, promotions, delivery policies, or warranty terms.
Taxes
Applicable sales and use taxes are calculated and collected at checkout based on the delivery location and current tax laws.
Limitation of Liability
Stickley’s liability is limited to the purchase price of the product, to the extent permitted by law.
Stickley is not liable for indirect, incidental, or consequential damages.
Policy Updates
Stickley may update these Terms at any time.
Continued use of Stickley.com or acceptance of delivery constitutes acceptance of the most current version of these Terms.
Governing Law
These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles.
